News Release Center

11/2/2017 12:00:00 AM CENTRAL
Updated: 3/4/2019 11:05:41 AM CENTRAL
For more information, contact Leslie Lower.
GVMH receives 4 start rating from HCAHPS

Golden Valley Memorial Healthcare has received a four-star rating from a patient satisfaction survey, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The survey is required by the Centers for Medicaid and Medicare Systems (CMS) and rates 3,504 hospitals nationwide.

The rating is a summary of star ratings collected throughout the past year. GVMH was among 1,203 hospitals to receive a four-star rating, and the area hospital to receive this high of a ranking. 

“This rating matters because it comes from our patients,” GVMH CEO Craig Thompson said. “Quality ratings are important too, but a customer satisfaction survey shows that we are creating a positive patient experience here at GVMH.”

The survey is designed to create an unbiased way to compare hospitals. The overall star rating is a combination of 11 rating categories, ranging from communication with nurses to pain management and hospital cleanliness. GVMH scored above the averages for Missouri hospitals and hospitals nationwide in all 11 categories. 

To learn more about GVMH’s scores in specific areas of care, visit and enter Clinton’s 64735 zip code in the Find a Hospital search bar.